Terms & Conditions

Last updated 12 September 2026

1. Who you are contracting with

Élodie is a trade name (DBA) of Haunted Holdings LLC. The contracting party is Haunted Holdings LLC. All invoices, payments, and legal notices run to and from that entity.

2. Services

We design and build websites, and provide ongoing maintenance under a monthly retention plan. The specific pages, features, and deliverables for your project are set out in your proposal or project brief. Anything not written there is not included.

Add-on services (e-commerce build-out, SEO, branding, copywriting, analytics, multi-site work, and similar) are quoted separately and are not part of a base build unless your proposal says so.

3. Plans and pricing

Current plans and prices are published on our website. The price for your project is the one stated in your proposal. We may change published pricing at any time; a change does not affect a project already under contract, and does not affect your retention rate during an active term.

Published prices are our standard rates, not a fixed offer to every client. At our discretion, we may offer a lower price, a free or discounted add-on, a bundled package, or other promotional terms to any client, for any reason. Giving one client a discount or bonus does not entitle any other client, past or future, to the same terms, and it does not change our standard pricing. What you owe is always the price stated in your proposal.

4. Payment terms

4.1 Deposit and balance

A deposit of 50% of the agreed plan price is invoiced after you sign and is due before work begins. Work is scheduled once the deposit clears. The remaining balance is due on completion, at handover of the finished site.

4.2 Late payment

Invoices are due on the date stated. We allow a grace period of 10 days after the due date. After that, overdue balances accrue interest at 1.5% per month (18% per year), or the maximum rate North Carolina law allows if that is lower, on the outstanding amount until paid.

4.3 Suspension for non-payment

If an invoice is more than 30 days overdue, we may pause work and, for retention clients, suspend hosting and maintenance after written notice. We will not delete your site or content without giving you a reasonable opportunity to settle the balance or take delivery of your files.

5. Revisions

Each plan includes a set number of revision rounds during the design stage:

A revision round means one consolidated set of feedback delivered together. Feedback sent piecemeal over several days may be treated as more than one round, so please gather your comments before sending them.

Revisions cover refinements to work already agreed — copy edits, layout adjustments, colour and imagery changes. They do not cover new pages, new features, or a change of creative direction after a design has been approved; those are new scope and are quoted separately.

Additional rounds beyond those included are available and quoted in advance. We will not bill you for extra rounds without your written approval of the cost first.

6. Your responsibilities

• Provide content — text, images, logos, and account access — in a timely manner.
• Confirm you have the right to use everything you supply. You are responsible for material you give us.
• Give feedback and approvals within a reasonable time. We will tell you what we need and when.

If a project stalls on our side we keep working; if it stalls on yours, the timeline moves. If we do not hear from you for 30 consecutive days during an active build, we may treat the project as paused, and rescheduling may be subject to availability. If there is no contact for 90 days, we may close the project; the deposit is treated under section 7 as though you had cancelled at the stage reached.

7. Cancelling a build

You can cancel a build in progress at any time by telling us in writing. What happens to your deposit depends on how far the work has gone:

In every case, once you have cancelled you owe nothing beyond what the table above states. Refunds are issued to the original payment method within 14 days.

We may cancel a project if you breach these terms, if payment is not made, or if the work would require us to do something unlawful. If we cancel for a reason that is not your fault, we refund the deposit in full.

8. Retention plans

8.1 What retention covers

Your monthly retention covers the real recurring costs of keeping your site live and working: domain renewal, hosting, SSL certificates, security, backups, monitoring, software subscriptions, and ongoing maintenance and support. The specific inclusions for your plan are listed on our website and in your proposal.

8.2 Terms, and choosing to continue

Retention is sold in terms of 3, 6, or 12 months at the rate stated in your proposal. Your plan does not renew automatically. At the end of a term it simply ends, with nothing further owed, unless you tell us in writing that you want to continue. You don't need to give notice to let it end.

We will get in touch at least 45 days before your term ends, by email and at least one other way, and follow up again before the end date, so the choice is never a surprise. If you continue for the same term length, you keep the rate you're already paying. You can also switch to a different term length at our published rate for that term.

8.3 Ending a retention plan early

You may end a retention plan before its term is up by giving 30 days' written notice. Because the plan pays for costs we commit to in advance, leaving early costs one month's retention fee, on top of what you owe through the end of the notice period. It is the same on every term length, however much of the term is left.

There is no early-exit charge if you simply let your plan run to the end of its term under section 8.2.

8.4 Loyalty

Clients who remain on a retention plan for two years or more may qualify for a discounted rate. Any discount applies from the start of a further term you choose under section 8.2, and is confirmed in writing.

8.5 Founding clients

A limited number of early clients are taken on as founding clients. A founding client receives a discount on their contract, priority support, and additional benefits, all confirmed in writing in their proposal. In return, the client agrees that their project may be used as a case study — meaning we may publish the site, describe the work, and reference results, as set out in section 9.

A founding rate, once agreed, is held for as long as that client stays on an unbroken retention plan. Choosing a further term before your current one ends keeps the plan unbroken.

9. Ownership of your website

You own your website. On full payment, all rights in the final deliverables produced for you — the design, the page code, and the content you supplied — belong to you. Your domain is registered in your name and stays yours.

We keep ownership of our own pre-existing materials: internal tools, code libraries, components, and techniques we developed before or independently of your project and reuse across clients. You get a perpetual right to use those as part of your delivered site, but not to resell them separately.

Third-party assets — fonts, stock images, plugins — remain subject to their own licences, which we will identify where relevant.

Unless you ask us in writing not to, we may display your site and describe the work in our portfolio and marketing.

10. Ending the relationship and handover

When your contract ends, whether by expiry or otherwise, and your account is paid up:

• We hand over your website files, including the HTML and associated assets.
• We undeploy the site from our hosting.
• We release our access to your domain, which stays registered in your name, and help you point it at a provider of your choice.

We aim to complete handover within 14 days of the end of your term. After handover, we are no longer responsible for hosting, uptime, security, or maintenance of the site.

We keep a copy of your project files for 90 days after handover as a courtesy, then may delete them. If you need something after that window, ask us before it closes.

11. What we promise, and what we don't

We will perform our services with reasonable skill and care, in a professional manner, and we will build your site to work on current versions of major browsers and on mobile devices.

Beyond that, services are provided "as is". We do not guarantee specific business outcomes — search rankings, traffic volumes, conversion rates, or revenue. Search engines, platforms, and third-party services change on their own schedules and we do not control them.

We do not warrant that a website will be uninterrupted or error-free. Hosting providers, domain registrars, and other third-party services have their own uptime records and terms, and outages originating with them are outside our control.

12. Limitation of liability

To the fullest extent permitted by North Carolina law, our total liability arising out of or relating to these terms or our services is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we were advised such damages were possible.

Nothing in these terms limits liability that cannot lawfully be limited.

13. Indemnity

You agree to indemnify and hold harmless Haunted Holdings LLC against claims, damages, and reasonable costs arising from content or materials you supplied to us, from your use of the website after handover, or from your breach of these terms.

14. Confidentiality

Each of us may learn non-public information about the other. Both of us agree to keep that information confidential and use it only for the purposes of the project, except where disclosure is required by law.

15. Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in North Carolina, and both parties consent to that jurisdiction.

Before filing anything, both parties agree to first raise the issue in writing and attempt in good faith to resolve it for 30 days.

16. Changes to these terms

We may update these terms. The version in force for your project is the one published on the date you signed, unless you agree to a newer version in writing. Changes take effect for new contracts, and for a retention plan from the start of any further term you choose. The "last updated" date at the top of this page tells you when this version was published.

17. General

If any provision of these terms is found unenforceable, the rest remain in force. A delay in enforcing a term is not a waiver of it. You may not assign your contract without our written consent. These terms, together with your proposal, are the entire agreement between us.